Privacy Policy
Last updated: May 1, 2025
InstaFix Appliance Repair ("we," "our," or "us"), located at 35724 18th Ave SW, Federal Way, WA 98023, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or schedule services with us.
1. Information We Collect
We collect information you voluntarily provide when scheduling service or contacting us:
- Full name, phone number, and email address
- Service address and ZIP code
- Appliance type, brand, and description of the problem
- Preferred appointment date and time
We also automatically collect certain technical data when you visit our website:
- IP address and approximate location
- Browser type and operating system
- Pages visited, time spent, and referring URL
- Device identifiers and cookies (see Section 5)
2. How We Use Your Information
- To schedule, confirm, and fulfill appliance repair appointments
- To contact you by phone, SMS, or email regarding your service request
- To send appointment reminders and follow-up communications
- To improve our website, services, and customer experience
- To comply with legal obligations
3. SMS and Phone Communications
By providing your phone number and checking the consent box on our booking form, you agree to receive SMS messages and phone calls from InstaFix Appliance Repair related to your appointment. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe from SMS at any time. Reply HELP for assistance.
4. Third-Party Services
We use the following third-party services that may collect or process your data:
- Google Analytics (GA4) — website traffic and usage analytics. Google may set cookies on your device. You can opt out at tools.google.com/dlpage/gaoptout.
- Cloudflare — website security, performance, and DDoS protection. Cloudflare processes requests passing through their network.
- Geoapify — address autocomplete on our booking form. Only the address text you type is sent to Geoapify.
- Webhook / CRM — booking form submissions are sent to our appointment management system.
We do not sell your personal information to any third party.
5. Cookies
Our website uses cookies — see our full Cookie Policy for details.
6. Your Privacy Rights (Washington Residents)
As a Washington-based business, we extend the following rights to all our customers, consistent with the Washington State Consumer Protection Act (RCW 19.86) and Washington's data breach notification law (RCW 19.255):
- Right to Know — you may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Correct — you may request that we correct inaccurate personal information we hold about you.
- Right to Delete — you may request deletion of your personal information, subject to certain exceptions (such as records we must retain for warranty or legal purposes).
- Right to Opt-Out of Sale — we do not sell personal information to third parties. If this changes, you will have the right to opt out.
- Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.
If we experience a data breach affecting your personal information, we will notify you in accordance with Washington's breach notification law (RCW 19.255.010).
To exercise any of the rights above, contact us at email or (206) 636-6061. We will respond within 45 days.
7. Data Retention
We retain your contact information and service history for up to 3 years to support warranty claims and repeat-customer discounts, after which it is deleted or anonymized.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or to exercise your rights:
InstaFix Appliance Repair
35724 18th Ave SW, Federal Way, WA 98023
(206) 636-6061